Two more client examples since my post last week on the power of process visualization. But first, some astounding data on the potential ROI of making collaboration more productive.
The MITSloan Management Review just re-published the winning essay of the 2012 Richard Beckhard Memorial Prize on The Collaborative Organization. It summarises a six-year research study covering all major industries. And it includes some astonishing data on the everyday collaboration inefficiencies that we've come to think of as normal. Two examples:
"We were struck by the sheer volume of the collaborative demands on people's time: Many individuals spent 25 to 35 hours per week preparing for and engaging in collaborations with others."
"If the collaborative efficiency of only 20 of the less efficient project managers and organizational leaders improved from below-average to average, it would save the roughly 400 individuals who interacted regularly with them up to 1,500 hours per week."
Clearly, there is a huge latent ROI in making collaboration more productive. So how do you achieve it?
Well, creating a simple common language, and a single source of truth, must surely be a critical enabler. And the only serious candidate as the universal language for collaboration must be end-to-end process. But it has to be presented in way that is visual, intuitive and engaging.
This week's two client examples powerfully illustrate this:
In the first case, a wholesale distribution business, the client adopted Nimbus Control to remedy a failing ERP implementation. Visualization of the end-to-end processes revealed more than a thousand specific business requirements. Even more dramatically, it exposed the fact that inventory management had been overlooked - the Supply Chain team thought the CRM team was handling it, and the CRM team thought the Procurement team had it in scope.
In the other case, a business services provider, the client adopted Nimbus Control to breathe life into its Operating Framework, transforming it from a sleepy and neglected 200-page Word document into process content that is of equal rigor but visual, engaging and helpful. That visualization is creating a collaborative framework that can drive standardization, performance improvement and assured compliance across its European operations.
There's plenty of similar case studies - including the client with a failing ERP program where process visualization engaged even the CEO and the CIO.
In today's complex and real-time world, there are enormous benefits in making collaboration more productive. And effective process visualization has to be central to achieving it.
20 Jun 2012 Process: The Emerging Global Business Language
28 Nov 2011 Cracking Complexity in Novartis