I hesitate to use the word 'landslide' but attendees at the Shared Services workshop at IP11 last week voted decisively on their own Top 3 issues (after strongly endorsing the issues identified by the Deloitte and PwC surveys earlier this year):
(1) Managing process variants
(2) Retaining IP and strategic control where activities are outsourced
(3) Building a continuous improvement culture.
Slides from the workshop are available from the conference website. Thanks to all who contributed!
20 Sep 2011 BPM: The Foundation Of Operational Excellence
11 Aug 2011 Why Management 2.0 Will Be Built Upon BPM