Shared services organizations are becoming more interested in ABC as they move towards commercial business models. It was a recurrent theme at the SharedServicesLink.com Future Finance 2001 conference last week.
ABC enables a shared services organization to understand its costs better, and so enables more sophisticated transaction-based pricing of its services.
We've had ABC features in Nimbus Control for a decade. Nimbus clients such as Steria have presented on how they use ABC in the design and delivery of their F&A outsourcing services.
But we're noticing a new level of interest in ABC, which has driven the recent product enhancements in this area. The capability to draw data into ABC direct from transaction logging systems now provides FS clients, for instance, with a simple way to overlay their production statistics (trading volumes) in the context of the process. Add in the cost-driven KPIs, and the risks and business controls, and everything is being presented, and managed, in one context: the end-to-end process.
When you start seeing ABC used in these ways, you have to wonder why it was out of favor for so long. It's going to be another core capability for any BPM 2.0 enterprise process management platform.
15 Mar 2011 Service Integration: How To Stop Value Leakage